FAQ Yugenlabs
Frequently Asked Questions
Most of the answers you're looking for are right here.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, and GCash. All transactions are SSL-encrypted.
Can I cancel or modify my order after placing it?
Reach out within 24 hours if it hasn't shipped. Once shipped, we can't make changes but you can initiate a return.
Shipping
Where do you ship to?
Worldwide to 50+ countries. Rates calculated at checkout based on location.
How long does shipping take?
Domestic (Philippines): 3-7 business days. International: 7-21 business days depending on location and customs.
Product Care
How should I display and care for my figures?
Keep out of direct sunlight. Avoid extreme heat or humidity. Soft dry cloth for cleaning. Display cases away from windows are ideal.
Account & Membership
Do I need an account to buy?
No. Guest checkout is available. But a free account lets you track orders, claim authenticated pieces, and unlock manga chapters.